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Terms of service
The Terms of Service of the website www.patekboutiquelisbon.com of which “David Rosas, Lda.” provides to potential clients, as well as conditions applied to the contacts made through the web platform, are as follows:
1. Website Patek Philippe Boutique Lisbon & Owner
1.1. The website or portal www.patekboutiquelisbon.com (henceforth designated as “website”) is a website of the property of the David Rosas, Lda. (henceforth David Rosas and better identified in 1.2 of the present General Conditions) that is the authorized dealer in Portugal for the brand “Patek Philippe” and operator of the domain name “patekboutiquelisbon.com”.
1.2. For legal purposes, these are the contacts and complete identification of the entities responsible for the treatment of personal information:
1. Denomination: David Rosas, Lda.
2. Collective identification number / commercial register: 501495290
3. Headquarters and address: David Rosas, Lda. Avenida da Boavista, n.º 1471, Loja n.º 4. 4100 131 Porto
4. Commercial register conservatory: Oporto
5. Electronic address: info@davidrosas.com
6. Phone contact: 226 061 060
(Portuguese landline)
1.3. For the effects put in place by the legislation in relation to the protection of personal information (Law 67/98, 26 of October), David Rosas, better identified in the previous number, is the responsible entity for the treatment of personal information that may be provided by website users.
2. Object, Objectives, and Ambition of Application
2.1. The website is an electronic platform via web destined for the promotion and divulgation to the public of watch products, jewelry, accessories and other miscellaneous brands and models commercialized by David Rosas.
2.2. The present general conditions apply to all visitors and users of the website www.patekboutiquelisbon.com.
2.3. David Rosas reserves the right to alter, at any moment, the present general conditions. Any alterations of the present general conditions will enter into effect immediately, with the previous conditions being applied to orders made and finalized payments by the user before the new conditions were applied.
2.4. The present terms and conditions regulate specifically and exclusively the operations made through the website, not being applicable to establishments (physical stores) of David Rosas. The same way, whichever promotions or advantages available through the website are not applicable to sales made through the establishments (physical stores) of David Rosas and vice-versa.
3. Responsibility of the Client / User
3.1. Registration as a user of the site and/or the placement of product orders commercialized on the website, presupposes the integral understanding the present general conditions and implies the express acceptance from the client / user of all terms and conditions.
3.2. Aside from others that are found expressly previewed, client / user obligations and responsibilities:
- Do not utilize the site for diverse objectives of obtaining product information and respective sales conditions and/or for your acquisition;
- Fill out precisely, integrally and honestly all electronic forms related to the registration as a user, and other services provided on the website that you may come to use;
- Do not use the website or other any other platforms and forms available through the website, to divulge illegal contents, illicit or offensive general principles of rights, of ethics and public order;
- Integrally comply all general conditions and particulars relative to the website, for its usage.
3.3. Without prejudice of other contractual responsibilities or legalities that may be subject to the user / clients conduct, David Rosas reserves the right to cancel all accounts and registers of user / clients that violate any present general conditions or contractual or pre-contractual conducts that has been objectively revealed to be made in bad faith.
4. Pricing, Characteristics, and Product Availability
4.1. The images utilized on the website for products are merely illustrative.
4.2. The characteristics indicating the products are provided to David Rosas by the respective manufacturers, importers, or distributors, of which the same are responsible for the information.
4.3. The price indicated is, excluding errors as a result of insertion or contrary indication, are the public sale price (including VAT).
4.4. The price publicized on the site is valid for the day. David Rosas reserves the right to alter the sale price at any moment without prior warning.
4.5. It is possible, including with the efforts and rigorous control mechanisms instituted by David Rosas, some indicated prices may be incorrect. In the case where such mistake occurs, David Rosas will inform the client / user of such. In such a case, the user / client may:
- The difference will be returned in cases where the price paid is superior to the advertised price;
- You may cancel your order, or after being informed of the correct price and still being interested, pay the difference, in cases where the advertised price is superior to the paid value.
4.6. In the case where a product is discontinued, David Rosas will inform the client of such an event.
6. Instructions and Other Elements Provided with the Products
6.1. Watches are products with mechanisms for precision and should be utilized and handled according to the instructions provided by the respective manufacturer or importer. We recommend the careful and integral reading of the instructions and other documents that accompany the product(s) before using.
6.2. Some products are still accompanied by conditions and warranty certificates provided by the respective manufacturers and importers. In these cases, the user / client should always conserve the warranty certificates and the respective terms and conditions, of which we recommend reading.
6.3. In the case where the product is accompanied by a warranty certificate, the user / client should verify if the certificate is duly stamped/ filled and dated.
6.4. All elements provided with the product (including the respective packaging and eventual accessories) are essential for the eventual exchange or return of the product (see 9 below). The warranty certificate and the respective purchase receipt are absolutely necessaries to exercise the rights according to the legal warranty or the eventual voluntary warranty applied by the respective manufacturer.
7. Warranty & Technical Assistance
7.1. All products sold through the website come with a warranty that is valid for a period of two years from the date of purchase by the user / client.
7.2. Warranty (international brand warranty) is practiced by the respective manufacturer. We recommend consulting the documents provided alongside the product(s) as soon as you receive them. In the case of an issue covered by the warranty, the user / client should consult the Patek Phillipe Lisbon Boutique.
7.3. To exercise the user / client rights, you should always present the respective sales receipt as well as, when applicable, the respective warranty certificate duly dated and signed. The issue should be described, filled out, if you are presented with the technical assistance form utilized for this purpose.
7.4. Products with the following characteristics will be excluded from substitution or repair under warranty:
- We will not accept returns or exchanges on products that present any signs of wear or misuse (including, and not limited to, scratches, signs of fall, hits or abrasions, signs of humidity in products that are not labeled water resistant);
- If the product has been subjected to unauthorized modifications and/or repairs ;
- Bracelets, glass, batteries, and other rapid wear accessories that accompany the products.
7.5. Any deformities covered by the warranty will be repaired, as long as the repair is technically possible, or, if such a repair is impossible, the deformed product will be substituted for the same model or an equivalent model. In any case, the responsibilities will be taken care of by David Rosas.
7.6. The availability under the present conditions in relation to the purchase warranties of the consumer does not affect the consumers rights established by the decree-law 67/2003, of April 8, with the alterations introduced by the decree-law 84/2008, of May 21. Likewise, the rights provided by the International Manufacturer’s Warranty or by the importer warranty, found in the terms.
7.7. In the case, for whatever reason, a product is not covered under a warranty, but the repair is possible, David Rosas will contact the user / client and present a repair quote for approval by the client.
8. Personal Information and Privacy Policy
8.1. David Rosas, better identified by n.° 1.2 above is the responsible entity for the management of the personal information provided by the site users.
8.2. By providing the information, the user / client accept that the information collected may be utilized for publicity purposes, marketing (including through any means of direct marketing and publicity communications that are not solicited, as long as the user / client does not oppose this), commercial offers and/or promotions, purchase and sales of products, purchase and sales statistics, shipping management and placement, technical assistance and post-sales.
8.3. The user / client accepts that the information provided by him/her in regard to them may be passed and utilized for the purposes referenced in the previous number by companies related to the David Rosas group, such as: shared businesses by David Rosas; businesses shared with the shared businesses; businesses that hold a capital stake of David Rosas; or, shared businesses of the businesses holding capital stake of David Rosas.
8.4. The provided information may be transmitted to the shipping / postal service, exclusively for the sole purpose of delivery and processing of orders and information related to delivery and processing.
8.5. David Rosas will implement and maintain organized technical infrastructures to protect the information against accidental or illicit destruction, its unauthorized divulgation and unauthorized access, adulteration or loss, maintaining and securing the integrity and confidentiality of personal information. Such infrastructure includes secure copies, restrictive access permissions and authorizations, with the sole intention of blocking unauthorized third parties (others that are not the titular user / client of the information, in relation to the information directly related to them, David Rosas, the entities responsible for managing the information, employees directly involved with the information, and the entities referred to in number 11.3).
8.6. David Rosas, the entities hired by them for the management of the data, the workers and collaborators and entities referred to in number 3, hold themselves to astringent and rigorous standards of privacy in relation to the confidential information that may be found through the website. Only being authorized for the usage of general conditions, contracts between the user / client, or in the event of a legal order by a legal or administrative authority.
8.7. Without prejudice to the information displayed in the previous numbers, David Rosas informs and the Client accepts, that the collection, sharing and treatment of information in open networks has associated risks, including the possibility of being seen by unauthorized third parties, against the wishes and safekeeping and knowledge of David Rosas and the user / client, of which David Rosas or any authorized entity of such data is not responsible for such unauthorized access. On the other hand, by utilizing the website, whether as a user or simply viewing the contents, the user / client may be exposed to content, that against the independent wishes of David Rosas, violate the general terms and conditions of the website or the applicable legalities, with David Rosas or any other authorized entity of such information being free of the responsibility of such acts.
8.8. David Rosas ensures and guarantees the client, in regard to the applicable legislative responsibility without any additional responsibility, the direct access (including, without limits, the rectification and actualization of their personal information), designated through the client area of davidrosas.com.
8.9. David Rosas and the entities referenced in number 3 above, may conserve and maintain the information for as long as necessary to ensure the contractual obligations that may be made between the user / client – including, without limits, for warranty and post-sales assistance purposes – which includes the direct conservation and utilization of such information, for the referenced purposes, even after such referenced contracts or agreements cease to be in effect, for whichever reason, and after the time period exercised by the right of free resolution.
8.10. The present privacy policy and personal information treatment is applicable to any information provided by the user / client during the registration and usage processes of the website, delivery processes, and any other information provided through the www.davidrosas.com platform or registers and deliveries provided.
A. Intellectual Property
A.1. The rights of intellectual property (including the rights of author, correlated rights, industrial property rights and unique rights) in regard to the website, its functionality, its programming, the database that supports the infrastructure, its contents, its name and domain name, are property of David Rosas.
A.2. The rights over certain website contents, including, without limitation, images, logos, product nomenclature and descriptions are owned by the respective manufacturers, license-holders, product distributors or importers of which they are promoted, shared, and commercialized. David Rosas may not be held responsible for the unauthorized use that the user / client or any other party that accesses the website does or eventually does with the materials or contents.
A.3. Any utilization for means of obtaining information and acquiring products is expressly forbidden and requires prior expressed consent by the respective rights owner. It is forbidden for the user / client or any other party accessing the website, specifically, without limits, the transformation, adaptation, reproduction, displaying, representing or utilization for diverse purposes, in complete or part of the world, of any contents or materials protected by the rights of the author, correlated rights, unique rights or rights of industrial property, such as the ones referred to in previous numbers.
A.4. The rights referred are protected by national and international norms and the information displayed in pervious numbers does not damage more restrictive regimes of these stated norms.
B. Applicable legislation. Portuguese court’s jurisdiction
B.1. By utilizing the site as well performing transactions, contracts and business made through the website, and the interpretation and application of the present general conditions are applicable to Portuguese law.
B.2. To resolve any litigious emergence from utilizing the website, transactions, contracts and business made through this or the application of present general conditions are exclusively of the Portuguese Court’s authority.
C. Legal information provided to the consumer
C.1. Information in regard to the Right of Free Resolution (referred to in line j of n.° 1 article 4, of DL n.° 24/2014, 14 of February, altered by Law 47/2014, 28 of July)
The consumer has the right of free resolution of the present contract during a period of 14 calendar days, without requiring any motive or explanation. The timeframe to exercise the right of free resolution expires 14-days and one day after from the date that either you or a third-party indicated by you, without including the transportation, have received the physical goods. To exercise your right of free resolution, you must communicate to use through the contacts below your resolution decision via an unequivocal declaration (ex. Mailed letter, fax, or email).
For these purposes, here are the following contacts of David Rosas:
1. Filled out via electronic form - Download PDF
2. Address: David Rosas, Lda.
Online Sales Services
Avenida da Boavista, n.º 1471, Loja n.º 4
4100 131 Porto
3. Electronic address: info@davidrosas.com
4. Fax: 226 000 078
To ensure that the timeframe of the free resolution is respected, ensure that the referenced communication in relation to the right of free resolution be sent before the expiration term of the resolution.
